RETURN AND REFUND POLICY

At LeatherBayz, we strive to ensure that you are completely satisfied with our products and services. All products undergo thorough quality checks before they are shipped to you. However, we understand that in certain circumstances, returns or replacements may be necessary. Please review the following guidelines for our return and refund process.

REFUNDABLE ITEMS

If you receive a defective product, please contact us within 2 working days of receiving the item.

• Returns, replacements, and refunds must be requested within 30 days of the delivery date.
• The buyer is responsible for all shipping and handling fees related to returns or replacements.
• Returned products must be in their original packaging, in new condition, and with all tags attached.
• Only defective items are eligible for return or replacement.
• If the error was on our part, we will reimburse you for both shipping and delivery fees.
• Before returning or requesting a replacement, please send us images of the defect for review.
• Please note: Refund requests for items purchased during the Black Friday Sale will not be entertained.

SIZE ISSUES

• We strongly recommend using our size guide before placing your order.
• If there is a sizing issue (items run too small or large), please contact us at support@leatherbayz.com.
• For any questions about sizing, please feel free to reach out to us via email, and our team will assist you.

NON-REFUNDABLE ITEMS

• Made-to-measure or customized orders cannot be returned or refunded.
• Products purchased during a sale or discount are non-refundable unless defective.
• Order cancellation requests can only be made before shipment. Once shipped, the order cannot be canceled.
• Custom-made leather items cannot be refunded or replaced.
• Worn or altered items cannot be returned.
• Customers who order more than two products at once will not be eligible for a return or replacement. We discourage ordering multiple items for trial purposes with the intention of returning the unused products.

HOW TO RETURN AN ITEM?

If your product qualifies for a return, replacement, or refund, please follow these steps:

Submit a Request for Return:
Include your name, order number, and email address used to place your order. If the product is defective, please send us images of the issue.

Our Response:
Our team will respond within 48 business hours to assist you with the process.

Return Address:
Once approved, we will provide you with the return address. We recommend using a tracked shipping service for your return to ensure its safety.

Contact Us:
For any additional questions, feel free to contact us at support@leatherbayz.com.

REFUND PROCESS

• Refunds will be processed within 7 to 10 business days of receiving your returned item.
• Shipping fees are non-refundable. Refunds will be issued to your original payment method, such as PayPal or Stripe.